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COVID-19 Updates From Norfolk Kitchen & Bath

Update 5/15/2020: We have implemented new standard operating procedures for the duration of the COVID-19 pandemic. 

View New Procedures

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Update 5/5/2020:  Starting May 6th (MA locations) and May 11th (NH locations), we will be requiring all customers to wear face coverings while in the store, in compliance with new state guidelines. Thank you for your cooperation as we do our part to keep everyone safe and healthy!

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Update 4/29/2020:  All of our showrooms remain open during our normal business hours.  In order to protect our clients, employees and the community, we have enabled very strict cleaning and disinfecting policies on both a daily basis and after every customer has come into the showroom. We are encouraging the use of 6′ social distancing and facial coverings with both our designers and our customers and our drivers and installers are working with the CDC recommended social distancing and protective face coverings and gloves.

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Update 3/30/2020: In accordance with Massachusetts law, we have adopted a NO TOLERANCE sick policy in regards to our employees and our customers. Please contact your salesperson/kitchen designer for more information.

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Update 3/27/2020: As an essential business in the construction & home improvement industry, all of our MA & NH showrooms remain open our normal business hours. Please check back periodically for any updates. If you have questions about your order status, please contact your salesperson/kitchen designer for the most up-to-date information.

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3/19/2020: Norfolk Kitchen & Bath would like to take a moment to address all of our customers, business partners and contacts as to the actions that are being taken to protect our employees, as well as our customers, at our showrooms and in our offices.

Our Employees:

We are continually communicating with our employees about this health alert and taking every precaution to prevent the spread of this virus. Every step is being taken to keep our employees safe, as well as making sure that they have the time off that they need should they become ill. We have taken steps to share what we know about the virus and the hygiene that is recommended to prevent the spread of the virus.

Our Customers:

In an effort to protect our valued customers, all of our showrooms are being cleaned and disinfected more than our normal standards. We will be sanitizing frequently used surfaces daily and encouraging any ill employees to stay at home. All showrooms will remain open for our regular hours at this time and will continue to serve you at the highest level.

The health of our customers and employees is paramount. We ask that if you or a member of your household are ill, or are showing any signs of the below symptoms, you do not attempt to come into our showrooms and risk infecting our employees.

  • Heavy cough – Fever of 100.7° or greater – Respiratory distress/difficulty breathing – Other flu-like symptoms

Should you have an appointment or delivery scheduled we are more than happy to reschedule to a later date. Please contact us for more information.

Products & Supplies:

For information on your order status, please contact your showroom directly.

Questions?

If you have any questions about how we are handling COVID-19 or otherwise,­­­­ please contact us at [email protected] or call your showroom/designer directly.

Thank you for your trust and understanding. Please know that we are doing everything we can to help prevent the spread of this virus. We will all get through this together.

Benjamin Rosen

Vice President & General Manager
Norfolk Kitchen & Bath

 

 

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