I can’t begin to tell you how our kitchen looks. WOW!!! What a transformation. And, it’s not done yet! Ann and I went to Hull today to drop off a piece of hardware for the cabinets. The appliances were delivered today and now it really looks great; appliances, cabinets, counters, lighting…really something. Your people have also been unbelievable. Danielle is just so wonderful. She knows her stuff and guided us in all the right directions. The results are just what we were looking for. David made it all happen. I was expecting various phone calls when they started with the job, on all kinds of questions, and never got one. He just took care of everything. Now the guy who really did the heavy lifting (literally)…Mike Gallagher. This young fellow is quite a craftsman. You are blessed to have a trades guy this good working at Norfolk. He did a masterful job. Really beautiful and meticulous work. He really deserves some positive strokes…above and beyond! So thank you, thank you, thank you. The Norfolk K&B team did magnificently! Looking forward to it all being complete.
- Richard & Ann
Awesome experience! Love Norfolk! Told them I wanted to stay on budget and they honored that! Guided us to the perfect design for our kitchen and helped us find great priced granite! I am beyond happy with my new kitchen! The whole process felt like we were doing a project with a friend not a company. Highly, highly recommend!”
- Noelle T
We just wanted to take a minute to tell you all what a great experience we had with our kitchen remodel. From our dealings with each of you to the finished product, everything couldn’t have been easier. Every single person who came through was polite, respectful of our space, and did the absolute best they could to make sure the kitchen was in the best shape it could be in before our baby arrived. We also want to tell you that the true star of the show was Mike Lear. There just aren’t enough superlatives. He went above and beyond at every possible turn. Whether he was responding to an email or text within five minutes, or coming all the way over just to check on the smallest thing (no matter what day of the week it was), he never made us feel like any concern was stupid or too small. You’re incredibly lucky to have him on your team. We know he had a whole bunch of other projects he was overseeing, but he really made us feel like ours was the only one. Thanks again to all of you and we will not hesitate to highly recommend Norfolk Kitchen and Bath to anyone we know thinking about a renovation project.
- Jeremy & Whitney
I just wanted to thank you for all of your work – I know how challenging this job was… Everything came out beautiful, and I really, really appreciate all of the visits, emails, texts and phone calls that it took with lots of patience…. Heath and his crew are the best – I would hire any of them in a New York minute with another project – and already told him so! …But I didn’t want to overlook all of the amazing work on your behalf. I really can’t thank you enough.
We want to thank you for all your help and invite you to drop by and have a look at the finished product. It is the most beautiful kitchen I’ve ever seen – more beautiful than any decorating magazine or design book. It looks twice the size without the wall and to say we are pleased is a great understatement. Many thanks, we hope you will give us a call and come over and we’re sending best wishes for the holiday season!
Just want to say thanks for all your great work and follow through. You were all very helpful from start to finish and it is appreciated. Everyone was very professional from the design through woodwork, electrical, and plumbing. The work and materials were top quality from Norfolk.
From the beginning she was so helpful, friendly and professional. We had so many questions about the kitchen and she responded promptly and was so easy to work with. There were times I asked her opinion about things, way beyond her job of selling us cabinets, and she was honest and pointed us in the right direction, and always had time to help us through. Most renovations can be an inconvenience, and sometimes you don’t get the help you need, but she was always there, and we must say our experience was painless. The cabinets are top quality, delivered on time, and we couldn’t be happier with our experience. I have already given her name and Norfolk’s name to people I know, possibly thinking about renovations, and know their experience will be as easy as ours was. Jennifer is a strong asset to your team!
- Lori B.
I am writing to say that Lori and I could not be happier with our new kitchen! Our experience with you and the Norfolk Kitchen and Bath staff was remarkable. From the minute we walked into the beautiful showroom in Manchester to the completion of the installation, the project went smoothly and was finished professionally and on time. We had an extremely tight schedule and you all made it possible for us to stay on schedule. We want to thank you, Greg, personally for your knowledge and the patience that you had with us during the design and ordering process. You really made us comfortable through the whole procedure….Thank you again for making this part of our project easy, comfortable and fun for us! We love our new kitchen and will always recommend you and Norfolk Kitchen and Bath to anyone looking to have a new kitchen.
Here’s a picture of our finished kitchen. We are VERY happy with the final product! Please pass along our thanks to Walter and Paul… You can definitely use us as a referral any time, and we’ll be referring any friends or family shopping for new kitchens straight to you. As we said during the project, it wasn’t the little bumps in the road that mattered, it was the way that your team responded promptly to address them. You’ve really got a great team up there! Thank you again for a terrific experience and a beautiful kitchen!
- Jeff & Darlene
I would like to send a quick complimentary note to you and recognize two outstanding employees from your Braintree location… Lindsey Raymondo and Stephanie Abdina. We are just beginning our first bathroom model, …measurement parameters were very tricky, and after calling/visiting many showrooms in my area, I was left feeling disappointed and discouraged. … I randomly called your Braintree location, and spoke with Stephanie, who was just the nicest, helpful… and above all, patient person I encountered in this process (until I also met Lindsey). She have me hope that day, and said that someone would be following up with me the next day with a detailed design/quote. I was surprised and delighted that I had a friendly and detailed email that morning from Lindsey! Over the course of the next week or so, I would email all sorts of questions to Lindsey, and she was also incredibly responsive, detailed, helpful, and patient! …again, just a quick note to say thank you for employing such helpful, personable, and patient staff!!! They are awesome, and I feel lucky that I called NKB… keep up the good work!
I just want to say thank you for having such great customer service. It`s refreshing to actually get customer service after the sale. I had a few issues with the cabinets I received and John Leblanc took care of everything and my kitchen is awesome. John had great ideas and had no problem with suggestions we had and made changes as we requested. I will recommend your store 100 % everytime someone asks. More company`s need to follow your customer service practices. Thank you again.
- Dora M.