Designing Since: 2001
My Background: I started in the design and sales of bathrooms and took an opportunity to learn kitchen design and sales at a lumberyard. Shortly after that, I got another wonderful opportunity to continue my education at a full design remodel firm, not only designing kitchens & bathrooms but also assisting with the whole remodeling process. When the owner decided to close his showroom and refocus his business on other areas I reached out to a former colleague and friend and joined Norfolk Kitchen & Bath.
What I Love About Designing: I’ve been honored and proud to have really grown my referral business over the years . Every year remains to be as fulfilling as the last and I’m thrilled to help my customers transform their space and their homes. I enjoy helping all variations of projects but absolutely love getting to create someone’s dream kitchen, something they will love and enjoy for many years to come. I have been told multiple times I am the queen of fitting 10 lbs. in a 5 pound bucket.. anyone can be experienced and a talented designer but treating others as you would want to be treated and listening to their specific needs is key to success!
Advice For Homeowners When Purchasing A Kitchen/Bath: Go through books and magazines or onto Houzz.com and print out or keep together styles of kitchens with details you love. Don’t fight what you personally want or envision. There is too many choices out there and keeping up with the Jones’ shouldn’t be a concern for your investment, large or small. Plan and save some money for a little while before taking the plunge as the process should not be a quick one, the kitchen is the heart of the home.
Fun Fact: I graduated from cosmetology school after high school and as practiced as a beautician for 3 years. I was also thoroughly trained in a vast amount of plumbing products & worked in bathroom and kitchen fixtures for 3 years.
Jennifer’s Design Portfolio:
Cabinets: Showplace Milan
Finish: Cherry Cashew
Color: Carrara Breve
Cabinets: Showplace Concord
Finish: Heron Plume/Gauntlet Gray
Countertops: Hanstone Quartz
Edge: Heavy Pencil
Cabinets: Showplace Pendleton 275
Finish: Dove White/Hale Navy
Color: Laza Calacatta
Edge: Heavy Pencil
Cabinets: Showplace Lexington 275 Beaded Inset (perimeter) & Full-Overlay (island)
Wood: Maple & Rustic Hickory
Finish: Heron Plume with a Pewter glaze and a Matte sheen
Island Finish: Truffle stain with a Matte sheen
Cabinets: Showplace Covington 275
Finish: Matte White II with a Brushed Vintage Walnut
Color: Golden Typhoon
Edge: 3/8″ Radius
Cabinets: Showplace Concord 275
Perimeter Finish: White II
Island Finish: Rockport Grey Wash Vintage
Cabinets: Showplace Lexington
Finish: White Paint
Island Finish: Cayenne
Color: Atlantis & Cirrus
We have been working with Jennifer for some time now on our kitchen design and I thought you should know how valuable she is to your company. Not only is Jennifer extremely talented, but very professional and courteous as well. She has been so detailed throughout the entire process and has truly demonstrated how important our satisfaction is to her. Jennifer not only cares about Norfolk’s reputation but her personal brand as well. That type of passion is exactly what we all hope to find in leaders on our respective teams. Jennifer is one of the best!
North Reading, MA
When the time arrived for us to remodel our kitchen, we walked into Norfolk with a bit of uneasiness. The designer that was assigned to us, Jen Charbonneau, eased our fears and took on a project that alot of people turned down. She was able to fullfill my wish list for our dream kitchen. During the whole process, Jen was very professional, patient, respectful and made the process as smooth as possible. She designed a beautiful space and we cant wait for it to be finished! Thank you Jen!!
I have used Norfolk twice now and both times they were great. The design person, Jennifer Charbonneau, was terrific. We just finished the second kitchen which was a small space and a bit of a challenge. Jennifer had great design ideas on how to get the most of the space and advise on what would look best. She consulted with the cabinet company to confirm many items. These were slab, contemporary thermofoil, frameless cabinets so they require som different parameters. She came out multiple times to measure for accuracy as things were tweeked on my end. She went above and beyond in finalizing the plan and seeing to the install. I can’t say enough about the team at Norfolk.
We had an amazing experience with Jennifer she really payed attention to what we wanted and helped us come up with a beautiful kitchen design. Vicki was very pleasant and helpful when it came to schedule installation. Walter is a master at his craft, we were very impressed with Lee and Tyler. From start to finish everyone was very pleasant to work with.
We had shopped around at different places, and we were looking for a place that could provide a quality product, a warranty to back them up, and a designer that had an eye for bringing the customers ideas to life with function, layout and style! Three words! Norfolk, Kitchen & Bath! We had Jennifer and she was OUTSTANDING!!! She went through everything with us. Helped guide us on best solutions, did not try to oversell us, and made us feel like we were the only customer. Their recommended installer (Brico Building and Remodeling) was one of the best experiences we have had with contractors. Adam was hand in hand with Jennifer through the whole process and with the unexpected it was all handled professionally and with our best interest first. I would highly recommend Norfolk, Jennifer and Adam. I would call this the platinum TEAM! Thank you for helping to make our Kitchen one of Dreams come true. You guys are the best. Thank you!
Ken & Ed H.
Thank you for your help with my cabinets and installation. I also was hoping you would pass our thanks to our installers. They were great! Everything looks beautiful!!
My husband and I are very happy with our experience with Norfolk Kitchen & Bath. A big thank you to Jennifer for all her help & expertise with our bathroom remodel. We absolutely love our countertop for our vanity. Exceptional customer service. I would highly recommend.
Jennifer was fantastic! She helped me select the right countertop for my project, and it came in under budget! I would highly recommend Norfolk Kitchen and Bath. Their showroom is beautiful, and they were there for me from start to finish.
Norfolk Kitchen in Salem is amazing!!! We worked with Jennifer who is an absolute sweetheart and really brought our ideas and vision to reality! It could have been a stressful process, but Jen made it funny, light-hearted and had GREAT ideas and also really listened to our list of needs and wants. Additionally, the showroom is beautiful and the whole staff is really friendly! The quality and functionality of the cabinets is top-notch. I’ve remodeled kitchens in the past using Lowes and Home Depot and this was such a different experience for the better and HIGHLY recommend Norfolk!!!
Jennifer at the Salem location helped my family plan and select cabinets for a kitchen remodel and new construction. She was extremely patient and cared about making sure we were as comfortable as possible. When things went wrong, she was quick to communicate and rectify – something that is so necessary during the pandemic-related shortages and issues. Would recommend to anyone.
We just finished building our second home and our second kitchen designed by Jen at Norfolk kitchens. It is simply beautiful and absolutely everything I dreamed of. While it is stunning to look at the functionality is the highlight. The spacing and dimensions are perfect. From the distance between the sink, oven and island to the sizing of various cabinets to the two-tier height in the island, it is perfect.
Jen has such a keen eye it all flows great and we modeled our island off one in the showroom and the quartz in all the bathrooms was “stolen” from her use of it in her desk.
I can’t rave enough – my kitchen (and baths) are absolutely perfect!!
We worked with Jennifer, from Salem NH location on a custom brand new kitchen and bathroom vanities, [including] design and installation. Jennifer was so helpful during the entire process and the kitchen and the vanities came out absolutely beautiful. She really took care of us all the way from the initial consult through the design and installation phases. She is very thoughtful, careful, detailed oriented, and had many great suggestions. I highly recommend Norfolk Kitchen and Bath!
We recently decided to upgrade our kitchen in Salem NH. We contacted Jennifer Charbonneau at the Norfolk Kitchen & Bath in Salem, NH. She came out to the house and gave us her ideas. After ordering the cabinets and countertops, the manufacturer of the cabinets was delayed due to COVID-19. Jennifer immediately called us to change to an upgraded cabinet that could be delivered on time at no additional cost. Everything went smoothly and we got a great kitchen on time. I cannot recommend Norfolk Kitchen and Jennifer highly enough. They were great to work with and would definitely use them again.
Bruce & Lisa T.
Jennifer in the Salem NH office has been a pleasure to work with from the beginning designing of our kitchen to the end, needing to replace a couple of pieces done smoothly and in a timely manner. She worked great coordinating with my general contractor. Very happy with Norfolk! Thank you for creating my dream kitchen.
My husband and I worked with Jennifer at Norfolk Kitchen & Bath to help design our kitchen. She was extremely professional and helpful. We met with her a few times at her office, and she even made multiple house visits throughout the planning process. She stayed true to our style, making our dream kitchen a reality! We will definitely be using Jennifer and Norfolk for future renovations!
I wanted to thank Jennifer Charbonneau from the Salem Store, for all her hard work in helping us design our new kitchen. She was extremely helpful in giving us great ideas and pointing us in the right direction for our cabinet and appliance placement in order for us to get the most efficient function out of our kitchen. From the time we walked into Norfolk, Jennifer was always very professional and friendly. We are extremely happy with the quality of our cabinets from Norfolk as well as everyone’s professionalism and great customer service. I would not hesitate to recommend Norfolk Kitchen & Bath and especially Jennifer to anyone who is looking to renovate a kitchen or bathroom. We had such a great experience with Jennifer and Norfolk that we will be contacting them on our next project we will be doing which will hopefully be a new bathroom 🙂 Thanks Jennifer for all your help we just love our new kitchen.
Debbie & Bill S.
Working with Jennifer at NKB in Salem was a great experience. We ordered our cabinets through her and she helped guide us through the whole process of remodeling our kitchen. Any questions or concerns she was there to answer and work them out. She was willing to help in any way she could. Very positive experience working with NKB.
We had a very good experience with everyone at this location. Jennifer did a super job in designing what we were looking for. And the installer they sent, Ira, was great! We were trying to match the cabinets in a home we were moving into, and the original manufacturer had sold the company off, so it was a challenge, but Jennifer did a terrific job, went way out of her way to find just what we wanted.
This is the 2nd time we used NKB as we performed a kitchen/dining room renovation in our old house approximately 5-6 years ago. Working with Jen at the Salem, NH office was extremely easy. Her depth of product knowledge coupled with her great personality allowed us to chose a functioning kitchen/dining room. She listened to what we had in mind, provided multiple views offering many options, and helped us determine the best layout. So, when we moved 3 years ago, we already knew who we would go too for another kitchen/dining room remodel and Jen did not disappoint. The Showplace line is made in the U.S and is all wood. Our contractor was impressed with the cabinet product and especially liked the countertop supplier. He called us during a recent job and wanted to know if he could drop by with his customer to show them our kitchen. Not sure you can receive a better recommendation than that! Two kitchens in one lifetime are enough, but if we move again, I know my wife and I would not hesitate to contact Jen at NKB Salem, NH.
Greg & Laurie G.
My wife and I were referred to Jenn Charbonneau at Norfolk for our kitchen/living space reno. We had been waiting 12 years to renovate our old home and it was exciting and nerve-wracking at the same time to start the process. From the second we met with Jenn to discuss what we were looking to do, we immediately felt a sense of comfort that Jenn would be the right person to rely on to get us where we wanted to go. Jenn’s cabinet design, based on what we relayed we wanted, was excellent. She took the time to explain every detail and work with us to come up with our dream house scenario. We thoroughly appreciated Jenn’s honesty and her willingness to go above and beyond to ensure we were happy with the end result. As most people know how crazy things can get during a big renovation, communication from people working at your home is key. There was never a time when Jenn did not reply to an email or call. She was always on top of it. We felt that Jenn treated our home like her own, which is the best compliment any vendor can get.
My wife and I had been to a number of kitchen and bath showrooms. In late January, after months of looking, we finally had a visit with Jennifer at Norfolk’s showroom in Salem, NH. Kismet! Jennifer was full of ideas and listened to our interests. There was no question we found a designer with the right qualities. Of course, the showroom was in transition but no matter, there were many offerings almost more than we could take in. Long story short. She came, she measured, she planned and we have a new kitchen. Started on March 14th will be finished on May 6th. 6 days off the mark but nothing to do with the Norfolk experts. Thanks.
We worked exclusively with Jennifer at the Salem location. This was a big project that spanned months in the design phase. My wife and I wanted to make sure this was the dream kitchen we had always envisioned. Although we asked Jennifer to redesign on many occasions as we worked through things, she was always skilled, professional and patient. She has a brilliant eye for design and makes all options clear without trying to “push” anything on the customer. She will gladly offer an opinion, but views her role as a facilitator bringing the client’s vision to reality. The cabinets arrived in pristine shape and on schedule. The lacquer finish is mirror smooth and the construction is excellent. As can be expected with this size project, there were a few problems. Jennifer directly engaged the cabinet manufacturer to get the problems corrected immediately and to our satisfaction. Truly an excellent experience from start to finish.
I know this is months late, but I think it is never to late to express complete joy!! I worked with Jen in the Salem office. I could not be more happy with my results. She listened to my concerns and wants and helped us put together the kitchen of my dreams. I even asked for some special items and Jen found a way to get them for us. One item even required some handmade work from the warehouse to put together for me. Also when it came to finances Jen found a way to get us the items we needed and kept it in budget by merging two different manufactures. It worked beautifully for my design!! I just recently recommended Jen to a friend who was having trouble finding someone who was willing to listen to her about what she wanted. She went out of her way to go to the Salem office for Jen and loved her. Thank you so much Jen for all your wonderful help!! Also wanted to give a shout out to the warehouse people too. Everyone I dealt with from finances to replacement pieces just made this process so wonderful!! Thank you Norfolk!!
Mindy & Ken
We were delighted to work with Jennifer Charbonneau. She was very professional, very knowledgeable and a pleasure to work with. Her willingness to listen to our concerns and attention to detail made this project a pleasure!