Jessica’s Design Portfolio
As part of a first-floor renovation project for our house in South Weymouth MA, our kitchen was completely gutted and brought from the ’70s to 2020. We were actually working with another kitchen store in West Bridgewater MA, but our contractor had suggested we take a look at Norfolk Kitchen & Bath. We visited the Boston/Mattapan location. We were immediately impressed by the cleanliness of the store itself, and the folks waiting to greet you as you enter the store. The kitchen showroom area was really impressive, a great variety of options to see in person. In addition, so many options such as backsplash, countertops, etc. We happened to work with Jessica Mapp. She is PHENOMENAL. We cannot say enough good things about our experience with Jessica. She helped us with the design process, offering her suggestions along the way. She did not agree with one of our ideas, and she shared this sentiment in a very diplomatic way, and she was right – we are glad we listened to her! Jessica stayed in touch with us from our first visit, through the design phase, the waiting for delivery phase (was not too long…), and installation/outcome. The value we received was excellent!! The price we paid for our navy blue shaker cabinets was great for the quality we received. The price was far better than the first store we had been working with in West Bridgewater. We visited the Norfolk K&B location a few times in Mattapan, almost everyone in the store was incredibly helpful and friendly, from cashiers to folks in the aisles. They are all the reason (ESPECIALLY JESSICA!!!) as to why we have recommended Norfolk K&B to other people already, and plan to return for our next project. Jessica is phenomenal, everyone should work with her. She is so great, I cannot stress this enough, this kitchen showroom is amazing, the variety of products are exceptional, and the customer service we received from Jessica was exceptional. Also, Norfolk K&B has everything – the backsplash, windows, doors, vanities, countertop, and many other items are all available at Norfolk – makes the whole process that much easier. There was a minor error with one of the cabinet sizes and missing panels upon delivery. Jessica handled it quickly and kept us in the loop along the way. Because of the relationship formed with Jessica, we did not even think twice about this issue. We knew she was all over it. I picked up the parts at the Braintree location – everyone there super helpful and nice. We will absolutely return and that is largely thanks to Jessica, and of course, the prices certainly help! 🙂 Thank you, Jessica and Norfolk K&B team!